WHERE TO BUY TICKETS
The Mariinsky Theatre is once again open to the public.
Special safety measures are in force at the theatre; these have been developed in conjunction with the Russian Consumer Inspectorate. On entering the theatre, visitors will have their temperature measured using specially installed thermal imaging equipment. Throughout their presence in the theatre buildings patrons must use means of individual protection and observe social distancing.
Tickets to performances and concerts at the Mariinsky Theatre may be purchased on the theatre's official website at www.mariinsky.ru, at theatre box-offices and from officially licensed organisations, a list of which may be found at https://www.mariinsky.ru/en/visit/buy/rules1/.
Dear Guests, please note that in purchasing name-specific tickets for performances the full name of the person attending must be indicated and, on the day of the performance, the ticket must be presented together with a document confirming that person's identity.
CONCERNING TICKETS WITH ALTERED PRICES
Recently there has been an increase in cases where on entry to the theatre tickets have been presented with the date altered or the price missing. Please note that in accordance with Federal Law No 193 dated 18 July 2019 and Point 3.16 of the Rules for ticket sales by the Federal State Budgetary Cultural Institution "The State Academic Mariinsky Theatre", any ticket to which any alterations have been made (including the concealment of any information upon the ticket) will be considered invalid. The theatre management reserves the right to refuse admission to those presenting such tickets without refunding their cost. This regulation also affects e-tickets.
INFORMATION ABOUT PERFORMANCES BEING RESCHEDULED
Performances and concerts scheduled for dates since 18 March 2020 are being rescheduled to later dates over the course of the current and next seasons, retaining cast lists in accordance with the following timetable. Tickets for rescheduled performances and concerts remain valid and need not be returned. Should you decide to return tickets, this may be done in the following way.
For any questions that may arise between the hours of 11.00 and 19.00, please contact the information service by calling +7-812-3264141 or by e-mailing firstname.lastname@example.org.
NB! Please note that recently there has been an increase in the number of cases of fraud when re-selling tickets to the Mariinsky Theatre. Ticket touts have been creating cloned sites which frequently copy the appearance of the theatre's official website, advertising them in search engines and selling tickets on them at significantly heightened costs. Since 1 September 2019 changes have been made to legislation that have rendered such activities illegal.
The Mariinsky Theatre bears no responsibility for tickets purchased on fraudulent websites being genuine, and will not guarantee the right to attend events when using them, particularly in cases where the ticket lacks the price and other official information. To avoid any such unpleasant situations, please remain alert and warn your families and friends of such possible dangers.
NB! Due to construction work being carried out in the underground vestibule of metro station Teatralnaya, parking for motor vehicles on Theatre Square is restricted. Please bear this in mind when planning your visit to the theatre.
On the theatre’s website:
One hour prior to the start of a performance (concert) ticket sales on the Theatre’s website cease and may only be purchased directly from the theatre’s box-offices.
Box-office working hours:
At the Mariinsky Theatre
1 Theatre Square
Daily from 11.00 to 19.00
At the Mariinsky II
34 Dekabristov Street
Daily from 11.00 to 19.00, closed between 15.00 and 16.00
At the Concert Hall of the Mariinsky Theatre
20 Pisareva street (entry from Dekabristov, 37)
Daily from 11.00 to 19.00, closed between 14.00 and 15.00
Please note that 30 minutes prior to the start of a performance (concert), box-offices at the Mariinsky Theatre and Concert Hall only sell tickets for that performance (concert).
At Bolshoi Gostiny Dvor
Corner of the Nevskaya and Prinnaya Lines, mezzanine level corner of the Nevskaya and Perinnaya Lines, mezzanine level
(until 14.00 entry is only possible via the gallery of the 1st floor of Bolshoi Gostiny Dvor)
Daily from 11.00 to 20.30, closed between 14.30 and 16.00
The box-office does not undertake the return of tickets.