Audience policies of the State Academic Mariinsky Theatre State Federal Budgetary Cultural Organisation
Please note the following main Policies for attending the Theatre:
1. By acquiring a ticket to a performance at the Theatre, patrons accept these Policies and must observe these Policies and general public order within the Theatre building.
2. The Theatre’s administration reserves the right to amend casts in the Theatre’s productions without prior notice. Cast changes are not considered sufficient justification to return tickets with the exception of gala performances and recitals.
3. Upon the patron’s personal request, a ticket may be returned no later than 10 (ten) days prior to the date of the performance (the date of the performance is indicated on the ticket). The Theatre has the right to refund tickets only if they have been purchased at the Theatre’s box-offices or through the Theatre’s on-line payment system. If the patron has acquired a ticket to a Theatre event through private agencies acting on his or her behalf, then ticket refunds must be requested through the agency in question. Where force majeure circumstances arise, in each case the patron may contact the Theatre’s Head Administrator to resolve the problem.
4. If the ticket has been tampered with (including any attempt to cover up information on the ticket), it is invalid. The administration reserves the right to refuse entry without a refund. This information applies to electronic tickets as well.
5. While in the Theatre, patrons must respect Theatre property and observe public order and fire safety regulations. Material damage caused to the Theatre renders the perpetrator subject to prosecution under existing legislation of the Russian Federation. Where a cloakroom coat-check is lost the patron must contact a representative of the organisation servicing the cloakroom (cloakroom attendant) and the Theatre’s Duty Administrator. In the case of loss of personal items the patron should contact the Theatre’s Duty Administrator.
6. Information about times, venues, cancellations and re-timetabling of performances is available from Mariinsky Theatre box-offices, by calling information on +7-812-3264141 and on the official Mariinsky Theatre website at www.mariinsky.ru in the section “Playbill.”
7. One theatre ticket is valid for one person, regardless of age. In accordance with the requirements of Federal Law No 436-FZ dated 29.12.2010 “On the protection of children from information that may harm their health and development,” please make sure of the age category requirement to ensure child information safety at our Theatre’s performances. This information may be found in playbills, on the official Mariinsky Theatre website and on your tickets.
8. Entry for the audience and the work of theatre and buffet staff begins no earlier than 1 (one) hour before the start of a performance (concert). Entry into the auditorium is permitted after the first bell. After the third bell entry into the stalls and amphitheatre is not permitted. In case of late arrival you will be offered an alternative seat by the ushers, taking the seat indicated on your ticket during the interval.
Entry to concerts in the chamber venues of the Mariinsky II begins no earlier than 30 minutes before the start of the concert.
9. During performances all communication devices must be switched to silent (vibrate) regime.
10. In accordance with legislation of the Russian Federation, Theatre performances (and concerts and other events) are the intellectual property of the Theatre and the production teams. To protect copyright and other contiguous laws, all kinds of photo, audio and video recording of performances or parts thereof are strictly forbidden without special permission from the Theatre’s administration.
11. It is forbidden to enter the auditorium:
– in outdoor clothing;
– with beverages and/or food;
– with flowers;
– under the influence of alcohol.
12. In order to protect the personal safety of visitors and to ensure audience enjoyment of the performance, it is strictly forbidden to bring the following items into Theatre premises: weapons, flammable, explosive, poisonous, staining and radioactive substances, piercing and cutting equipment, pyrotechnic devices, laser torches, narcotics of any kind, alcoholic drinks, suitcases, large packages or bags and pets.
We would like to ask you:
– not to cross any barriers or open any windows;
– not to sit or stand in passageways or staircases in the auditoriums during performances; patrons should only sit in the seats designated on their tickets; this regulation is to ensure comfort and safety during performances;
– not to enter technical or other premises not open to the general public;
– not to produce graffiti or distribute announcements, posters or any other information materials; not to wear or exhibit any signs or symbols which may incite racial, social, national or religious hatred or promote abuse;
– not to engage in trade of any description, sales of tickets or excursions of Theatre premises;
– not to use audio equipment with sound amplifiers as well as to sing, dance or play any musical instruments that may be within Theatre premises;
– not to wear clothing that may stain or have any other items or foodstuffs that may stain the clothing of other patrons within the Theatre;
13. Theatre policy is that flowers brought for performers must be presented to ushers after the performance. If you intend to come with a bouquet, please present it to an usher in advance and say to whom it should be presented.
14. In accordance with Federal Law No 15-FZ dated 23.02.2013 “On the protection of citizens’ health from the effects of tobacco smoke and/or passive smoking,” smoking is strictly forbidden in all Theatre premises.
15. At the Mariinsky Theatre (at each of the stage venues) there is a Book of Complaints and Suggestions which you may receive from the Duty Administrator at any time. Should you have any problem of any description, please inform the Duty Administrator or write to the Theatre stating the nature of your problem and address this to the Director of the Administrative Service.
Any persons who do not observe the aforementioned Policies, disturb public order and/or endanger the lives and/or health of other patrons may be removed from Theatre premises by the Theatre’s Security Service staff. Depending on the nature of the infringement, the Theatre’s administration may limit itself to issuing a warning, or information may be passed onto police authorities for appropriate action to be taken.