Where can I get tickets?
Tickets may be purchased on the official Mariinsky Theatre website at or at the Theatre's box offices.
Can I order tickets now and purchase them later at the box office?
Tickets may be ordered by telephone +7(812)3264141. Office hours from 10am and 7pm at the working days and from 11pm to 7pm at the weekend with no lunch break. Tickets may be reserved no earlier than 24 hours and no later than 24 hours before a performance.
What PC specifications are there to purchase tickets at www.tickets.mariinsky.ru?
The minimal requirement is Internet Explorer 5.0, cookies and javascript lack of blocks and pop-ups with images.
Can I pay by telephone, e-mail or fax?
There are no telephone, e-mail or fax ticket sales.
Is purchasing tickets online more expensive than in box offices?
Ticket prices in box offices and online are the same.
When will the repertoire for the next month appear?
Please note changes in the playbill on the site www.mariinsky.ru. As soon as the repertoire is ready it is published online.
What do login and password mean?
Login (username) and password are used to access a customer’s profile on the official web-site of the Mariinsky Theatre.
I forgot my password and/or login - what do I do?
Use the password reminder link.
Why has no confirmation been sent to the address I used for registration?
Possibly you have not completed all fields in the registration form highlighted with asterisks or have given an incorrect e-mail address.
I have received an unreadable registration confirmation, what do I do?
You should change the language text code of your mail.
How do I check which seats are available?
Seats available for sale at the Mariinsky Theatre, Mariinsky II and Mariinsky Concert Hall are marked yellow, seats available for sale at the chamber venues of the Mariinsky II are marked white.
How many tickets can I buy at one time on the site?
16 tickets per every order. After payment is complete you may purchase more tickets.
How many orders can I make on the site?
The number of orders is limited by the number of tickets in unpaid and un-cancelled orders. If there are over eight you cannot make a new order.
I can't select tickets as the auditorium plan does not download, what do I do?
Please change the setup of your browser, allowing you to display images, and cancel the pop-up option.
After completing my order nothing happens for some time, there is a message saying that information is being processed, what do I do?
Refresh the page or repeat your attempt later. If the order is not paid for within 15 minutes after it is created it is automatically cancelled by the system and tickets will be put on sale again.
Can I see every available ticket on your site?
Yes.
What is full rate?
Full rate means the actual cost of Mariinsky Theatre tickets.
What is reduced rate?
Sometimes for certain performances the Theatre can offer special rate tickets that are available only to Russian citizens. Foreigners with documents confirming they live and/or work in the Russian Federation may also acquire special rate tickets if they are available.
Can full and special rate tickets be chosen for one order? How do I change special rate to full one and vice versa?
Yes, for one order you may purchase both full and special rate tickets. By entering the site with your login and password, when selecting tickets you can change the rate by clicking on the rate you require.
Is there any form of payment other than credit card?
On our site tickets may be purchased only by credit card or electronic money (Web Money and Yandex.Dengi).
Is it secure to use a credit card to buy tickets on the Internet?
Payment security is guaranteed by Assist electronic payment system that is used for ticket sales. More information can be found on the website of this company.
How can I verify that my order has been paid?
You should receive an e-mail from the payment system with information on your order and of "successful authorisation" of your credit card. Moreover, in the section "My orders", you can also observe your order status.
I have received several e-mails from the payment system, one stating that it has been authorised and another that it has been declined. Why is this?
This is because you have made several payment attempts. The payment system gives the result for every attempt.
I cannot enter the payment system - why?
Possibly your PC cannot connect with the payment system and so you cannot complete the credit card fields correctly to make your payment. Please try again later or use another PC.
Can I use my credit card to pay?
All questions regarding your credit card and Internet payments can be answered by your bank.
What is Assist?
This is a Russian online payment system that is used in order to purchase tickets on the Mariinsky Theatre website by credit card and electronic money. More information can be found on the website of this company.
What is Assist ID?
The Аssist Internet payment system provides this service to clients who regularly use Аssist to make payments. More information can be found on the Аssist website.
Can I buy tickets booked on the Internet at the box office?
Yes, you can.
Can I pay for my reserved but unpaid Internet order at the box office?
No. An unpaid Internet order is automatically cancelled after 15 minutes. Details of unpaid Internet orders are not sent to the box office.
When filling in the special form for credit card details to pay for tickets I have to enter a combination of numbers and letters on screen. What is this for?
This is the entry of numbers and letter to prevent automatic registrations.
I have purchased a ticket on the theatre’s website. What should I do next in order to enter the auditorium?
To enter the auditorium you need to present your ticket to the usher for its barcode to be scanned. You can print your e-ticket or display it on the screen of your tablet or smartphone. There is no need to go to the box-office.
Can tickets be delivered?
No. You can purchase tickets on the theatre’s web-site 24/7 or buy them at the theatre’s box-offices during their working hours.
I am unable to place an order. Although I have selected seats, when I enter my login and password nothing happens.
The bookings system on the website is as follows: 1) register on the site and (or) enter using your login and password; 2) select an event from the playbill you are interested in and choose seats using the seating plan and place them in the basket; 3) create an order and pay for it using your credit card; 4) to enter the auditorium present your ticket to the usher for its barcode to be scanned (e-ticket can be printed or displayed on your tablet or smartphone).
By mistake I bought tickets on the Theatre's site for the wrong performance, can I change them?
No. There is no exchange policy. You will be refunded in correspondence with returns policy, after which you may pay for tickets for the desired performance.
